Privacy Policy

Welcome to TV Flex Streams. We take the protection of your personal information and privacy very seriously. If you have any questions or concerns about our policies or how we manage your personal data, please reach out to contact our support team.

1. Data We Collect

We obtain personal information that you voluntarily submit when registering for our IPTV service, expressing curiosity about our company or our products and services, or when you make contact with us in various ways.

The personal data we collect encompasses these aspects:

• Contact Information: Your email address is required for account registration.
• Payment Data: We gather essential information required to handle your payment when you make a purchase, including your payment method details (for instance, a credit card number). Our payment processor securely stores all payment information, and we recommend reviewing its privacy policies.
• Device and Connection Information: Upon accessing our service, we automatically retrieve your IP address and device specifications (like device type and operating system). This data is vital for providing service and maintaining security.

2. How We Use Your Data

We leverage the details we collect or receive:

• To provide and manage your account. We leverage your information to establish your account and maintain its operations.
• To process transactions. We use your data to invoice you for utilizing our services.
• To send administrative information. We could employ your email to communicate details about your account, alterations in services, and policy updates.
• To protect our Services. Our security measures involve using IP and device information to prevent unauthorized access and combat DDoS attacks effectively.

3. Legal Bases for Processing

Your data is processed in accordance with the legal frameworks.

• Consent: We can handle your data if you have explicitly consented to the use of your personal information for a designated purpose.
• Legitimate Interests: We could utilize your data when it is necessary to support our legitimate business purposes, like delivering services and preventing any fraudulent actions.
• Performance of a Contract: If we have a contractual agreement with you, we may utilize your personal data to meet the obligations outlined in our contract.

4. Data Retention

We will retain your personal information solely for the duration necessary to achieve the goals specified in this privacy policy, unless a longer retention period is required or allowed by law, such as for tax, accounting, or other legal obligations.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking technologies to retrieve or save information. These mainly include essential cookies necessary for the website and client area to function properly. We refrain from using intrusive tracking cookies for marketing purposes.

6. Third-Party Services

We could disclose your information to third-party vendors, service providers, or agents that provide services for us or on our behalf and need this data to perform their duties. Examples include:

• Payment Gateways: Ensuring secure transactions for payments.
• Analytics Providers: Our service improvement relies on tools such as Google Analytics. The data provided is usually aggregated and anonymized.

7. Data Security

We have established suitable technical and organizational security protocols aimed at safeguarding any personal data we handle. Nonetheless, it is essential to keep in mind that we cannot assure that the internet is entirely secure.

8. Your Data Protection Rights

Depending on where you reside, your rights related to personal data may differ.

• The right to access – You can ask for copies of your personal data anytime.
• The right to rectification – You possess the authority to request corrections for any information you find inaccurate.
• The right to erasure – Under certain conditions, you may ask for the removal of your personal data.
• The right to opt-out – You are welcome to unsubscribe from our marketing and promotional updates anytime.

To implement these rights, please contact our support team.

9. Children™s Privacy

This service is not geared toward users younger than 18. We do not consciously collect personal information from minors under this age.

10. Contact Us

If any questions or feedback arise concerning this policy, please contact our support team.