Refund Policy

Our Commitment to You

At TV Flex Streams, we uphold the standard of our IPTV subscription service. This policy specifies when refunds may be issued, ensuring a clear and fair procedure for all of our valued customers.

Refund Eligibility

You could be entitled to a total or partial refund based on these conditions:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team through Contact page.
Make sure to use: 'Refund Request'.
Ensure to include your full name, the email associated with your subscription, and your request's reason.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am communicating to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly outline your concern briefly, for instance, technical difficulties, charge discrepancies, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Evaluation performed by support team.
Same day after approval Your refund has been initiated and sent to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Availability hinges on bank/card issuer processes.

You will get an email notification at every stage. Response durations might increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued in these scenarios:

You feel unhappy with the channel selection and offered content.
Your connection lacks the speed or stability needed for streaming.
You have infringed upon our Terms of Service, like account sharing.
You are dealing with geo-blocking restrictions in your location that we cannot manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, it is usually processed within three business days, but the funds may take five to ten business days to show up in your account, influenced by your bank or payment processor. For updates, please contact support.

Refunds due to a change of heart are usually unavailable after the first 7 days. We suggest reviewing our features and asking questions before making a subscription. For complete information, check our Refund Policy or reach support.

Our subscriptions renew automatically. If you fail to cancel prior to your renewal date, please contact us as soon as possible. Refunds for renewals are handled individually. Find out more in our Terms.